Returns & Exchanges
Due to the nature of cosmetics and skincare products, all items are final sale.
In the rare case of a defective product, please send it back to us within three (3) days of delivery and for a refund. If you damaged the product, we cannot accept the return. In addition, we are not liable for damages that may have occurred to products during shipping and items damaged during shipping are not eligible for refund. This Return/Exchange Information is subject to our Refund Policy described in more detail in our Terms and Conditions.
Refunds for defective products must be done in accordance with the following procedure and policy (“Refund Policy”):
1. Send us an email to [customer service email] and include your reason for returning along with a photo.
2. Wait for an return authorization number (RA#) from us. We will review your email and send you an RA# along with instructions.
3. Once you have followed the return instructions and are ready to send it back we will require you to ship the product back to us inside a shipping box and be sure to write your RA# on the outside of the box. We cannot accept returns without an RA# number.
4. When we receive your return we will email you to let you know.
Any return requests made after THREE (3) DAYS will NOT be accepted. NOTE: All returns must include original packaging. If all original packaging is not with a return, we will NOT accept your return and you will be liable for the shipping costs back to you.
[BRANDI MAXIELL COSMETICS] reserves the right to refuse returns communicated and/or shipped late and items that are damaged during shipping or by the customer, at [BRANDI MAXIELL COSMETICS]’s sole discretion.
On receipt of a return and upon verifying its integrity, we will process the refund as soon as possible. Please return your order to us within three (3) days of delivery for a refund using the return service, ensuring that the return conditions are met.